Our Approach
Because fragrance products are personal-care items, we accept returns only for products that arrive damaged, defective, or incorrect.
Reporting an Issue
Please contact us within 48 hours of delivery with your order number and a photo of the issue. We’ll make it right with a replacement or refund.
Non-Returnable Items
Opened or used attars and perfumes, and items without original packaging, cannot be returned unless faulty.
Refunds
Approved refunds for COD orders are issued via bank transfer; bank-transfer orders are refunded to the original account. Please allow a few working days for processing.
Cancellations
Orders can be cancelled before dispatch — contact us as soon as possible via WhatsApp.